Refund Policy

7-Days Return Guarantee

At vapesgogo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

Return Requirements

To be eligible for a return, the item must:

• Be unused and in its original condition
• Include all original packaging and accessories
• Have any tags or seals intact
• Be accompanied by proof of purchase or order confirmation

Items that do not meet these conditions may not qualify for a refund.

How to Request a Return

To initiate a return, please contact our customer service team at envipike@gmail.com.

Once your request has been reviewed and approved, we will provide detailed return instructions and a prepaid return shipping label when applicable. Please do not send items back without prior authorization, as unauthorized returns cannot be processed.

Damaged, Defective, or Incorrect Items

Please inspect your package upon arrival. If your order arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible. We will evaluate the issue and work quickly to provide a suitable solution.

Non-Returnable Products

For hygiene and safety reasons, certain products cannot be returned, including:

• Personalized or custom-made products
• Perishable goods
• Personal care items
• Hazardous materials
• Flammable liquids or gases

If you have questions about a product’s eligibility for return, please contact us before placing your order.

Exchanges

If you wish to exchange an item, we recommend returning the original product first. After the return has been approved, you may place a new order for the desired item to ensure faster processing and delivery.

EU Customers – 14-Day Right of Withdrawal

Customers located within the European Union are entitled to a 14-day cooling-off period. You may cancel or return your order within 14 days of delivery without providing a reason.

Returned items must remain unused, in their original packaging, and accompanied by proof of purchase.

Refund Processing

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, additional processing time may be required.

If you have not received your refund within 15 business days after approval, please contact us at envipike@gmail.com for assistance.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us at:

Email: envipike@gmail.com

Thank you for choosing Vapesgogo. We appreciate your trust and are committed to providing the best possible shopping experience.